I recently purchased a Dell Dimension C521 directly from Dell’s website. It was an offer too good for me to refuse evidently as I have it right here with me now. The computer is very nice, considering I have not bought a new pc in over four years! That’s a long time in computer years, with the way technology grows.
This offer was for a brand new AMD Athlon 64 X2 Dual Core Processor 3800+ and 1 GB of memory. Hard drive space is a modest 160 Gigs. The computer package they were showing on Dell came with all the normal accessories like a mouse and keyboard plus it offered a nice 19″ wide screen lcd monitor. All this for around 600 bucks with shipping, I just couldn’t resist myself and quickly pulled the credit card out and bought that badboy.
It turned out that the 19″ wide screen lcd monitors were on back order, so I ended up with a complete computer system minus a monitor. That kind of sucked because there was a brand spanking new computer system sitting here but with no monitor to use it. I called Dell as soon as I found out the monitor was on back order and they quickly upgraded me to another 19″ wide screen lcd monitor that was in stock. This model was a Samsung lcd monitor, so I accepted with no problem.
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A few days went by and I decided to check the status of my order with Dell via the Dell website. Once the page loaded and I saw that the new monitor that I had just ordered days before was now out of stock as well. Argh!! So, I’m starting to get a little heated on this whole situation at this point. I’ve had a brand new computer for nearly two weeks but with no monitor. How is this going to help your customer satisfaction rating Dell?
Anyhow, I called Dell once again to yet upgrade again. This time I talked to a gentleman that seemed very knowledgeable and on his job. I finally ended up upgrading to a 20 inch wide screen lcd monitor from Samsung with a 2ms refresh rate (model “SyncMaster 206BW”).
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